Question 1

How much does Demodesk cost?

Accepted Answer

Capture starts at EUR 25/user/month on annual billing (EUR 29 monthly). Coaching & AI is EUR 49/user/month annual (EUR 59 monthly). Enterprise is custom and required at 30+ licenses. Viewer seats are free on every plan.

Question 2

Is there a free trial?

Accepted Answer

Yes. Start with the full Coaching & AI plan for 14 days, no credit card needed. Connect your CRM and calendar on day one and run your real calls through Demodesk. At the end of 14 days, pick a plan or walk away — no auto-renewal.

Question 3

Who needs a paid seat, and who is free?

Accepted Answer

Reps and managers who run calls go on Capture or Coaching & AI. Execs, ops, marketing, and anyone who just watches recordings or reads reports get free viewer seats on every plan. You only pay for the people who sell.

Question 4

What’s the difference between Capture and Coaching & AI?

Accepted Answer

Capture is compliant recording, EU-hosted transcription, summaries, follow-up drafts, and MCP integration — the fast, low-friction way to get every conversation on record. Coaching & AI adds the AI agents on top: AI Coach, AI CRM Concierge, Deal Insights, and the AI Analyst, plus reports and all native integrations.

Question 5

Which plan should a mid-market sales team pick?

Accepted Answer

Coaching & AI. It is built for revenue teams of roughly 20 reps and up running high meeting volume — for example, reps carrying 10 to 18 customer meetings a week — where scorecards and automatic CRM updates save more hours than recording alone. Capture is the fit when getting every call on record is the whole requirement. Enterprise takes over at 30+ licenses, or earlier if you need SSO, multi-entity rollouts, or a custom DPA. Custom AI Crew agents layer onto any plan through the Orchestrate add-on.

Question 6

What is Orchestrate and how is it billed?

Accepted Answer

Orchestrate is the add-on that opens your conversation record to your own AI, warehouse, and agents: MCP server, agent connect, and unlimited custom AI Crew agents. Connect for free and pay fair usage-based pricing, like the Claude or Perplexity API. It layers onto Capture, Coaching & AI, or Enterprise. Enterprise plans also include higher API limits and REST & SQL API.

Question 7

When do I need Enterprise?

Accepted Answer

Enterprise is required at 30+ licenses, and for teams that need multi-entity rollouts, SSO, a custom DPA, dedicated security review, or works council documentation. Pricing depends on team size, integration scope, and onboarding requirements. Talk to sales and we’ll send a quote within two business days.

Question 8

How does the works council (Betriebsrat) process work?

Accepted Answer

Enterprise includes a Betriebsrat-ready documentation package: data flows, consent mechanics, retention policies, role-based access, opt-out controls. Our team can join your works council call to answer questions live. Most German customers get approval in 4-6 weeks.

Question 9

Is Demodesk worth the price per seat?

Accepted Answer

Measure it against the admin time it returns. In published case studies, Tanso Technologies reps save 4+ hours per week on meeting documentation, OMR Reviews reps save 3+ hours per week on CRM updates, notes, and follow-ups, and HeyJobs measures 400-500% ROI from sales automation. As an illustration: 3 hours a week is about 12 hours a month, so at EUR 49/user/month (Coaching & AI, annual) a seat costs roughly EUR 4 per hour of admin returned, and under EUR 5 on monthly billing (EUR 59). Your result depends on meeting volume, so run your own numbers in the Demodesk ROI calculator.

Question 10

Do annual and multi-year plans save money?

Accepted Answer

Yes. Annual billing saves you up to 17% versus monthly on Capture and Coaching & AI. Enterprise multi-year commitments come with discounted pricing and price-lock guarantees.

Question 11

What’s your cancellation policy?

Accepted Answer

Monthly plans cancel anytime, end of the current billing period. Annual plans run for 12 months from start date. No early-termination fees, no auto-upgrade clauses, no keeping the card on file forever. We win by being good, not by being sticky.

Compare features	Capture	Coaching & AI	Enterprise
Recording & transcription
Watch recordings and transcripts (free viewer seats)
Record calls on every channel (video, phone, in-person, field)
EU-hosted transcription in 98 languages
Summaries and follow-up drafts
Meeting tags & smart categorization
Configurable retention & access rights
AI agents
Ask AI on a single conversation
AI Coach with custom scorecards
AI CRM Concierge (approve before push)
AI Deal Insights & Risk Alerts
AI Analyst across all your sales data
Reports & Team Analytics Dashboard
Custom AI Crew agents (Orchestrate add-on)	Add-on	Add-on	Add-on
Integrations & data
MCP integration in all your apps
Native integrations (Slack, Teams, Zoom, calendars)
CRM sync (Salesforce, HubSpot, Pipedrive)
Higher API limits and REST & SQL API
Reports and dashboards
Security & compliance
EU-only data storage (Azure Frankfurt)
GDPR-native, ISO 27001:2022
Two-step consent flows
Single sign-on (SSO)	Basic	Basic
SOC 2, custom DPA & works council package
Audit logs and role-based access
Rollout & support
Team size	Up to 30	Up to 30	30+
Knowledge base and email support
Dedicated CSM and onboarding session
Multi-entity rollouts and advanced admin controls
Dedicated account manager & priority support

Recording & transcription
Watch recordings and transcripts (free viewer seats)
Record calls on every channel (video, phone, in-person, field)
EU-hosted transcription in 98 languages
Summaries and follow-up drafts
Meeting tags & smart categorization
Configurable retention & access rights
AI agents
Ask AI on a single conversation
AI Coach with custom scorecards
AI CRM Concierge (approve before push)
AI Deal Insights & Risk Alerts
AI Analyst across all your sales data
Reports & Team Analytics Dashboard
Custom AI Crew agents (Orchestrate add-on)	Add-on
Integrations & data
MCP integration in all your apps
Native integrations (Slack, Teams, Zoom, calendars)
CRM sync (Salesforce, HubSpot, Pipedrive)
Higher API limits and REST & SQL API
Reports and dashboards
Security & compliance
EU-only data storage (Azure Frankfurt)
GDPR-native, ISO 27001:2022
Two-step consent flows
Single sign-on (SSO)	Basic
SOC 2, custom DPA & works council package
Audit logs and role-based access
Rollout & support
Team size	Up to 30
Knowledge base and email support
Dedicated CSM and onboarding session
Multi-entity rollouts and advanced admin controls
Dedicated account manager & priority support

Recording & transcription
Watch recordings and transcripts (free viewer seats)
Record calls on every channel (video, phone, in-person, field)
EU-hosted transcription in 98 languages
Summaries and follow-up drafts
Meeting tags & smart categorization
Configurable retention & access rights
AI agents
Ask AI on a single conversation
AI Coach with custom scorecards
AI CRM Concierge (approve before push)
AI Deal Insights & Risk Alerts
AI Analyst across all your sales data
Reports & Team Analytics Dashboard
Custom AI Crew agents (Orchestrate add-on)	Add-on
Integrations & data
MCP integration in all your apps
Native integrations (Slack, Teams, Zoom, calendars)
CRM sync (Salesforce, HubSpot, Pipedrive)
Higher API limits and REST & SQL API
Reports and dashboards
Security & compliance
EU-only data storage (Azure Frankfurt)
GDPR-native, ISO 27001:2022
Two-step consent flows
Single sign-on (SSO)	Basic
SOC 2, custom DPA & works council package
Audit logs and role-based access
Rollout & support
Team size	Up to 30
Knowledge base and email support
Dedicated CSM and onboarding session
Multi-entity rollouts and advanced admin controls
Dedicated account manager & priority support

Recording & transcription
Watch recordings and transcripts (free viewer seats)
Record calls on every channel (video, phone, in-person, field)
EU-hosted transcription in 98 languages
Summaries and follow-up drafts
Meeting tags & smart categorization
Configurable retention & access rights
AI agents
Ask AI on a single conversation
AI Coach with custom scorecards
AI CRM Concierge (approve before push)
AI Deal Insights & Risk Alerts
AI Analyst across all your sales data
Reports & Team Analytics Dashboard
Custom AI Crew agents (Orchestrate add-on)	Add-on
Integrations & data
MCP integration in all your apps
Native integrations (Slack, Teams, Zoom, calendars)
CRM sync (Salesforce, HubSpot, Pipedrive)
Higher API limits and REST & SQL API
Reports and dashboards
Security & compliance
EU-only data storage (Azure Frankfurt)
GDPR-native, ISO 27001:2022
Two-step consent flows
Single sign-on (SSO)
SOC 2, custom DPA & works council package
Audit logs and role-based access
Rollout & support
Team size	30+
Knowledge base and email support
Dedicated CSM and onboarding session
Multi-entity rollouts and advanced admin controls
Dedicated account manager & priority support

Transparent Demodesk pricing.
Start with recording.
Automate when you’re ready.

Capture

Coaching & AI

Enterprise

Open orchestration platform

Every feature, side by side.

Every seat buys back hours, every week.

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Demodesk vs Gong pricing

Pricing questions, answered.

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Transparent Demodesk pricing. Start with recording. Automate when you’re ready.